On Monday, PlayStation 4 users who digitally pre-ordered "The Last of Us: Remastered" at the original price of $59.99 will receive a refund, following the game's reduced price of $49.99.
The PS4 edition of "The Last of Us: Remastered" had retailed for $59.99 since it's official announcement in April. However, this week saw various retailers such as Amazon, GameStop, and Target listing the critically acclaimed Naughty Dog title as $10 cheaper. When the PlayStation Store updated the game's price to $49.99, it became clear "The Last of Us: Remastered" had officially been given a price reduction. What seemed like great news quickly turned sour, as it momentarily appeared those who digitally pre-ordered "The Last of Us: Remastered" off the PlayStation Store would not be refunded.
According to The Escapist, when a dissatisfied customer contacted Sony's customer service regarding "The Last of Us" news, he/she was told a refund wasn't possible. "Sorry for the inconvenience but a refund is not possible," said the Sony customer service representative. The dissatisfied customer was also reminded of the fine print listed for PSN pre-orders.
YOU MAY NOT CANCEL A PRE-ORDER AT ANY TIME AND REFUNDS ARE NOT AVAILABLE FOR PRE-ORDERS, SUBJECT TO APPLICABLE LAWS.
However, as posted by IGN, Sony's Adam Boyes stated a refund will be issued to those who digitally pre-ordered the game. On his Twitter account, the VP of Publisher & Developer Relations at PlayStation said a $10 refund within the week. Relieving news for those who pre-ordered "The Last of Us: Remastered" on day one.
"The Last of Us: Remastered" is set for a July 29th release for the PS4 in North America. Naughty Dog has not only updated the PS3 game to take advantage of the PS4's graphical power, but will include the previously released DLCs.