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Sochi Reminds Us About the Importance of Field Service Management

This image portrays the broken ring image from the Olympic Ceremonies, just one of the many things gone wrong in Sochi
This image portrays the broken ring image from the Olympic Ceremonies, just one of the many things gone wrong in Sochi

The stories coming out of Sochi are difficult to believe. One media member turned on a faucet and watched sewage spill out. Other rooms have no running water. Shower rods and curtains are missing from hotel rooms. Bricks are missing from buildings. Entire lobbies are missing from hotels. The tales go on and on.

Putting on an event with the size and scope of the Winter Games requires thousands of moving parts to fit together seamlessly. So far, it appears deadlines to complete vital infrastructure projects in the Russian host city were simply not met. As a result, criticism has been steady since athletes and journalists arrived on site, with no shortage of photo evidence posted on social media sites like Twitter and Instagram.

Getting technicians to a site on time and with the right tools is the best way to avoid logistical and infrastructure nightmares like the ones happening in Sochi right now. The issues occurring in Sochi are a great reminder of how field service management is a key ingredient to getting jobs done on time with excellent quality. With a best-in-class scheduling solution, companies can optimize routes, re-order schedules for efficiency using pre-calculated drive times and ensure the most experienced technicians are assigned the most complex jobs. Regardless of the size of the organization, scheduling software can help eliminate wasted time and resources.

Organizations managing multiple field service teams can also benefit from dispatch/mobility solutions that ensure maximization of labor resources. A device-agnostic mobility deployment gives your field service team an array of capabilities that can help increase production by 25-50 percent. Your technicians can capture signatures, scan barcodes, hand out survey materials, update inventory and purchase additional orders while still on site. These features allow for a better customer experience as well as a more efficient work day for your entire team, from the warehouse, to the wrench-turners, to the back office.

While Sochi probably hasn’t gone as smoothly as the International Olympic Committee would have liked, there is no reason why your organization can’t improve its field service. The gold medal is right there for the taking.