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Seeking call center representative

The New York City Taxi & Limousine Commission (TLC) is seeking to hire a Call Center and Correspondence Unit Customer Service Representative. The civil service title for this position is Community Assistant. The annual starting salary is $27,421.00 to $35,573.00. There is only one position available and this posting will be listed until May 29, 2014. This is an entry level position. The job location is at 32-02 Queens Boulevard, L.I.C., Queens, NY, in the Investigation/Complaint/Lost Property Division. The job ID is 150846.

Main responsibilities will include staying knowledgeable of TLC rules, regulations and procedures. Other responsibilities that will be performed, but not limited to are; working directly with the public, following up with phone calls, working with other division personnel and performing clerical functions. For a complete and detailed description of the Taxi & Limousine Service and the duties that you will be responsible for, please go to Go to the 'Clerical & Administrative Support' link, once there find job ID 150846, where you will be able to apply online.

There are no formal educational or experience requirements for this position, however, candidates must be able to speak, read, write and understand English and be able to follow simple instructions. Preferred skills from candidates are; two years experience in customer service, multi-tasker, able to work in a fast paced environment and strong computer skills in Microsoft applications like; Word, Excel, Outlook and Access. For a complete description of preferred skills, please go to and follow the steps listed above.

I hope this information was helpful. For all of you who will apply for this position, I wish you the best of luck. Check out the video for tips on how to write a thank you letter after a job interview.

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