The Department of Transportation has launched an improved consumer website where airline passengers can file complaints, review airline on-time statistics, baggage-handling performance, read travel tips, gain access to DOT rules, enforcement orders and other documents. The site is available in both English and Spanish. The website offers a feature to file a complaint directly with the DOT about airline service.
As an example of what can be found on this website, the most recent air travel consumer report was issued this month. This page was last updated on January 7, 2010, and the most recent data is from November 2009.
As an example in Seattle at SEATAC Airport - in reviewing the number of reported flight arrivals and the percentage of airplanes arriving on time as determined by the carriers at the SEA-TAC airport, there was a 91.1% arrivals on time in November 2009.
| Carrier | Number of Arrivals | Percent on Time |
| AA - American | 408 | 89.7% |
| AS - Alaska Air | 3350 | 89.4% |
| B6 - JetBlue | 107 | 87.9% |
| CO Continental | 324 | 88.0% |
| DL- Delta Airlines | 394 | 94.9% |
| F9 - Frontier | 89 | 86.5% |
| FL - Air Tran | 33 | 81.8% |
| HA - Hawaiian | 73 | 82.2% |
| NW - Northwest | 312 | 93.6% |
| OO - Sky West | 644 | 93.6% |
| US - United | 524 | 94.1% |
| US - US Airways | 297 | 92.6% |
| WN - Southwest Air | 1036 | 93.9% |
| Total | 7591 | 91.1% |
Look for more reports from Seattle Travel Industry Examiner on how Seattle-Tacoma International Airport stacks up on the stats in the days and weeks to come.
For more info:
http://airconsumer.dot.gov
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Contact Carlanne via email: travelindustryexaminer@gmail.com
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Comments
I can almost guarantee that Charlotte Douglas International Airport isn't even close to these numbers!
great on-time numbers. ditto, keith, re jfk.
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