Scam artists continue to plague electric consumers. PPL Electric Utilities is warning customers to be alert. Scam artists continue to target customers by threatening to shut off their service based on false claims of overdue bills.
“Unfortunately, these kinds of scams continue to target our customers and utility customers nationwide,” said Bob Geneczko, vice president of Customer Services for the utility.
PPL has received several complaints recently about callers claiming to be from the utility. The scammers are targeting both business and residential customers. They call a PPL customer claiming that the customers are behind on their bills and then demand an immediate payment to avoid having service disconnected.
In addition, PPL will send a termination letter if the account would ever go unpaid. The utility follows up that letter – which will provide a “on or after” termination date – with a phone call.
PPL customers can check their account balances at any time by logging on to www.pplelectric.com. Click on “My Account” at the top of the page. From there, select “Billing and Payments” to view your balance.
Customers also can call PPL Electric Utilities for their account balance at 1-800-342-5775. Select 2 and then 1 when prompted. During the regular business day, you may also speak to a company representative on the phone.
The utility is working with local police on the current scam cases, and has notified the state attorney general’s office about the activity, Geneczko said.
If you still have concerns about a caller claiming to represent PPL Electric Utilities, do not give any personal information. Instead, hang up and call 1-800-DIAL-PPL (1-800-342-5775) for verification.
“Please be informed about your account and guarded about anyone who requests payment by phone. Remain vigilant,” said Geneczko.
PPL Electric Utilities provides electric delivery services to about 1.4 million customers in Pennsylvania. More information is available at www.pplelectric.com.