Lost and Found recommendations:
“Losing your pet is stressful—both for you and your pet. Please include Animal Care Services in your search for your pet. It is always recommended that you walk through the kennels in the facility to assure your pet is not here.”
However, although ACS recommends a walk through – a walk through is forbidden at their severely restricted Brooks animal care facility.
Visits to Brooks are by appointment only, and an animal must be identified by a photo through an online system before the owners are allowed access to find their family pet.
Those with reading disabilities, limited computer/internet knowledge, and limited English skills do not have fair access to such a restrictive system. Additionally, there is a very short time available for recovery of their lost pets before they are killed by the city.
Pets are being killed, because San Antonio prohibits owners from following the city’s own recommendation.
Open access to the animal shelter is paramount in finding a pet before it is killed. Many in the nonprofit and rescue community are fighting desperately for the city to allow residents to follow the city’s own recommendation. San Antonio representatives continue to claim they have a viable system in place…even though their actions, documentation, and recommendations prove otherwise.