An S4 caught fire while one YouTube user was charging his phone, and although he uploaded the video of his charred Samsung Galaxy as evidence, the company allegedly only offered a replacement phone if the individual, under YouTube name ghostlyrich, kept quiet. As seen by his response, this was the exact opposite that the video-sharing site enthusiast did this week as a form of public service, Maximum PC affirmed this Monday, Dec. 9, 2013.
After his Galaxy S4 caught fire in the middle of charging, ghostlyrich took to YouTube to showcase the damage to both fans and to Samsung that his phone had a defective issue. The brief video shows a torched charging port, and even somewhat melted USB cable. Had Samsung simply offered a new phone, the case might have gone away quietly, but their silencing response elicited an angry and viral comeback from the YouTube user.
The first video the wronged customer uploaded had gathered a laudable 70,000 views, but that's nothing compared to his second installment, which came after Samsung' less than understanding reply to him.
Following the S4 catches fire incident, Samsung offered a settlement proposal that “would provide a replacement phone only if ghostlyrich deleted his YouTube video, promised not to upload similar material, waived his right to sue, and would also “’irrevocably release, remise, quit claim and forever discharge Samsung.’”
Ghostlyrich instead threw away the S4 that caught fire and uploaded a second video, which has garnered 400,000 views and counting, highlighting Samsung’s efforts to silence him, leaving the company with a burnt image itself and one unhappy customer telling his story as evidence enough.