RTA is concerned about about what you think and how you feel about the service provided. Therefore RTA has created the "ride happy or ride free" program. If you see this form on a train or bus make sure you grab one for a case when you'll need it because the form is not always available on every route.
The form is a voucher and it states: If your not satisfied with your RTA ride, fill out this form completely and mail it to RTA for your free ride voucher. You must provide postage and drivers cannot accept these cards. Second catch is cards must be postmarked within 10 days of your ride. Third catch, RTA is not responsible for lost, damage or postage-due claims. One should allow 4-6 weeks for the processing of your claim. Remember the form must be filled out completely to be processed.
What type of information will this short form ask?
- Describe why you were happy with your ride with RTA;
- Describe why you were not happy with your ride on RTA;
- Date of ride, time of ride, bus/rapid number(this is the number of the actual bus/train. On the bus you can find this number in the upper center portion of the bus in the front or back, this number is also found above the entrance outside the front door), route name/number;
- Last will be your information including your phone.
This is a good program for people who ride on loud rowdy buses and or trains, overcrowded buses/trains, or a line that is running late-making you late for your appointments in life. What ever the case may be use this program because it is in place to better service us. (FYI-I see these forms on the Red line often-in case you were wondering).