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Report: The Most Common Problems Of The Wii U, PlayStation 4 and Xbox One

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A new report has been released today by Fixya.com, the leading product Q&A destination on the web and on mobile, unveiling the top issues that consumers are experiencing with the Next-Gen gaming consoles based on actual questions asked on Fixya from real consumers.

Not just a few questions either. The report goes through “over 40,000 problem impressions to determine the most common issues with each console”. The data goes back to the first day each console was launched.

According to their press release, the Fixya Game Console Report seeks to provide clarity to consumers before they make their next-gen console purchases and to assist those who have already purchased their consoles who are having issues.

“Buying a video game console is a big investment, and can cost up to five hundred bucks for the console alone – and that’s before games even enter the equation,” said Fixya CEO and founder, Yaniv Bensadon. “With promises of ‘the future’ from each of these manufacturers, we wanted to give customers an insider look into the most common problems with each device, along with a few fixes – so these consumers can head into ‘the future’ knowledgeable and with confidence.”

Major trends from the report:

• The Xbox One users are struggling most with a feature originally meant to set itself apart from the rest, the Kinect – whether that is commands not being recognized, the motion sensor technology malfunctioning or the Kinect simply not responding.

• Among audio and visual problems, PlayStation 4 owners are having “blue light of death” issues where the normally white and solid console light blinks red or blue – a signal that your console will soon be shutting down unprovoked.

• Although the problems have reportedly been addressed, a large number of Wii U owners are still having problems with the console freezing, along with a myriad of malfunctioning gamepad issues.

Below are the top five problems each console in the Fixya Game Console report and the percentage of troubleshooting requests that fall into each problem category. Also included is a look at the #1 problem reported on each console.

Nintendo Wii U - Freezing 35%

Reports of the Wii U freezing have been common since its launch in 2012, and while it appears Nintendo has addressed some of these issues over the course of the last year, there remains a segment of users who are having difficulties with their console freezing on them while in the course of using the system.

Issues with devices freezing is not a brand new problem in the field of electronics, but the depth of queries on Fixya with this issue makes it one of the more concerning issues for Nintendo and their ability to compete directly with Sony and Microsoft's consoles.

  • Download any patches and updates for your Wii U by booting up your system, going into your system settings, and choosing the option to update your system.
  • One of the associated issues with a console freezing is that the Wii U has become "bricked" (i.e. unable to be used anymore). After your device freezes, wait a few minutes before restarting it. If the console does not boot up properly after waiting a few minutes before restarting, immediately contact Nintendo customer service as your console may need to be replaced.
  • Reset your Nintendo Wii U by turning off the console for two minutes, unplugging all of the cords associated with the device, and then plugging it back in.
  • Make sure your Wii U is not overheating in any way. In order to reduce, put your system in a more open area with proper ventilation, place a fan next to the system in order to reduce heat, and ensure that the internal fan is running properly. If your console is overheating, make sure to let it rest for at least two hours before trying to boot it up again.

Other top issues for the Wii U:
Gamepad —30%
Internet Connection—15%
Audio/Video —10%
Other – 10%

Microsoft Xbox One - Kinect 30%

The Kinect is a wonderful piece of technology that allows user to give commands to their device and play supported games via motion tracking and voice commands. This feature is a major selling point of the Xbox One, but unfortunately some issues have cropped up for users when attempting to use it.

The most common problem associated with the Kinect is that sometimes it simply does not work properly—whether that is voice commands not being recognized, the motion sensor technology malfunctioning, or games that leverage Kinect for in-game play not being able to be played because of these issues. Plain and simple – if you're playing a game that requires Kinect, and your Kinect isn't working, then obviously that game becomes unplayable.

For Kinect issues, there are a couple of options for users:

  • Make sure your Kinect is plugged in properly.
  • Do a reset of your Xbox One by turning off the system for two minutes, unplugging all of the cords associated with the device, and then plugging it back in.
  • Make sure your Kinect settings are up to date and compatible with what you are trying to do with it.

Other top issues for the Xbox One:
Console Turning Off—25%
Audio/Sounds—15%
Disc Drive —10%
Other – 20%

Sony PlayStation 4 - Console Turning Off 35%

Fixya users have reported issues with their PlayStation 4 turning off unexpectedly during the course of game play and in other situations, like not turning on at all when prompted. This issue can be caused by a wide variety of symptoms associated with the end result, but by and large can be summarized with two main indicators—the PlayStation 4 will either display a blinking blue light or a blinking red light in the center of the console (where functioning devices will display a white indicator light).

Whether you have a blue or red light that is blinking, the console is unable to be used and may require being sent into Sony for repairs or replacement in order to get it working properly again.
However, there are some steps users can take before reaching out to Sony. For issues with a console turning off suddenly, here are the options:

  • Examine your HDMI cable and/or the HDMI ports on your television for any issues, as sometimes the PlayStation 4 will show an error result despite the issue not being a result of the console malfunctioning.
  • Reset your PlayStation 4 by turning it off for two minutes, unplugging all of the cords associated with the device, and then plugging it back in. Before plugging it back in, users can also carefully open the hard drive to see if there is any issues with the disc drive that are causing the problem.
  • Put the system in a more open area with proper ventilation. Place a fan next to the system in order to reduce heat.
  • Ensure that the internal fan is running properly – you should hear it while the console is running.

Other top issues for the PS4:
No Audio/Video —25%
Freezing—20%
Disc Drive —10%
Other – 10%

If you are interested in viewing the full report and read about the other top issues and resolutions, you can check it out here: http://blog.fixya.com/fixyareport/mar2014/videogame-console-report.html

Next-Gen consoles can be found at most retailers in the Reno/Sparks/Lake Tahoe areas where video games and other related items are found. I suggest calling ahead if you are looking for a PS4 since they have been selling like crazy and may not be in stock.

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