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Remote video interpreting helps overcome medical care language barriers

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The University of San Diego Health System has joined forces with Language Access Network (LAN) to provide live video remote interpretation services through its state-of-the-art platform, Martti (TM) (My Accessible Real-Time Trusted Interpreter) to make sure that patients from hundreds areas throughout the globe world are able to communicate effectively with healthcare providers. This goes for those with limited fluency in English, as well as for those who are deaf.

"As a physician led company, LAN knows that the price of miscommunication in healthcare can be extraordinary. From missed diagnoses and unnecessary tests to poor outcomes and patient
dissatisfaction and confusion, the stakes can be very high," stated LAN founder and COO Andrew Panos. "We believe language should never be a barrier to quality care."

The Martti units (which resemble flat screen computer tablets) allow doctors to connect directly to LAN’s “army” of medical interpreters, proficient in more than 210 languages, with the simple touch of the screen. The fact that the units are “completely wireless and portable,” also permits the interpreters to observe the patients’ body language and facial expressions providing them with valuable information that may be “lost” when using words alone to describe symptoms. In addition the mobility of the units makes it possible to be transported on wheeled carts so that the interpreters can “follow the patients throughout the encounter, and stay with them as long as necessary. LAN currently provides this service to over 350 medical facilities 24/7, 365 days a year.

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