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QVC Quality Genuine Corporate Support

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QVC provides its consumers good quality merchandise and convenient shopping. Recently I placed an order with QVC and was charged more and twice for an advertised merchandise. It took me speaking with two representatives, one customer service manager, and one corporate representative before feeling and reassured. The time involved was 3 days, 4 hours on the third day speaking with a representative, and a drive to my bank to get assistance with retracting the erroneous charges made by QVC.
My situation may have been an isolated incident because a few weeks afterwards, I contacted QVC to order an Android Tablet. Tasha, a QVC representative, assisted me pleasantly. She was kind, patient, conscientious, informative, proactive, and everything else a customer would want and expect. I hope that Tasha, will continue to provide ultimate service to QVC customers and be a replica for first contact representatives at QVC to follow.
On going training should be necessary for first level contact representatives at QVC. It appeared that many callers were escalated to the corporate level. The corporate line was busy each attempt I made to reach out to them for help. I had to leave messages for a return call. On the corporate level, telephone representatives stick with customers until problems are resolved. A quick and easy resolution to customer complaints is one of my 12 steps to ensuring return repeat customers.
When shopping at QVC, customers miss out on being able to touch and test merchandise before purchasing. There is little opportunity for quick immediate resolution to customer complaints. I recommend shopping at QVC for quality merchandise at reasonable prices. Stay at home, stay inside, stay safe, and keep warm by shopping at or ordering by phone at 800-345-1515.



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