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Providing a great experience by knowing the product

A customer experience specialist helps customer shop for an appliance at Best Buy.
A customer experience specialist helps customer shop for an appliance at Best Buy.
Photo by Joe Raedle/Getty Images

Professional salespersons have to be the expert with the company's product or service. Being knowledgeable will provide a service that creates an experience, in which the customer will come back and remain loyal to the brand and the company.

Some significant reasons why product knowledge will benefit your ability to service the customer well, are:

  • It makes you the professional your customers expect.
  • It gives you personal confidence.
  • You're able to show pride in the product.
  • You can handle objections more effectively.
  • You can determine potential add-on's more effectively.
  • It allows you to assist the customer better, because of preparation.
  • You can offer suggestions.
  • It allows you to answer questions.
  • It elicits trust from the customer and will give you credibility.
  • You can inform the customer of new arrivals in product and updates.
  • How you present the product will be smooth and more effective.
  • You can better satisfy the customer's needs and requests.

This is a responsibility. Success for the business will depend on the salesperson's ability to communicate with the customer and satisfy their needs.