With the mobile payments arena growing more competitive with each passing month, the battle for supremacy in this fast-growing field is being waged on multiple fronts today.
In addition to providing quality, consistent, and secure payment services, customers now expect exemplary customer service to boot. And, on that front, formidable industry heavyweights like Square are losing ground to companies like PayAnywhere, say consumers that are flocking to the fast-growing mobile payments firm owned by North American Bancard.
Last weekend, PayAnywhere announced on its official blog that the company has once again gone to great lengths to boost customer service early in this new year.
"At PayAnywhere," the blog entry reads, "we are always working hard to improve merchant satisfaction. That's why, over the last few weeks, we've made some significant improvements to our customer service team."
Since the start of the year, we've implemented a dedicated team for our PayAnywhere product. This team is highly trained and equipped to handle a variety of issues. You no longer need to be passed around from person to person to find an expert to take care of your specific issue. Our team can do it all.
PayAnywhere says that this "dedication to all-encompassing customer service" has resulted in a 50 percent decrease in call times, with the average hold time now at approximately one minute.
The company adds, however, that even with these changes, all of their standard features are still available.
To learn more about PayAnywhere, check out their official blog here.