“Pauline has a long and distinguished career of increasing translated services and simplifying delivery pathways for city and state residents, and we’re proud to bring her on as commissioner,” de Blasio said in a statement.
Toole most recently served as assistant director of communications for the New York City Employees’ Retirement System, where she helped refine the quality and transparency of information for more than 300,000 NYCERS members, according to the press release by the Office of the Mayor.
As associate and assistant commissioner of the New York City Department of Consumer Affairs, she was responsible for the 19 percent increase in the number of consumer complaints that the department resolved over the previous year. She also created a telephonic translation service to help immigrants.
Toole said that New Yorkers deserve easy access to and transparency about every sector of city government.
“From court records to marriage certificates to family historical records, DORIS maintains a trove of critical information that should be easily accessible and navigable to all New Yorkers,” Toole said in a statement.