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Outage for 11 million Time Warner Cable internet customers might affect merger

When 11 million people complain about losing Internet service, you can bet there’s going to be an investigation. When those 11 million people were all using Time Warner Cable, the second largest cable provider in the U.S., you can be sure money and politics will come into play.

Reuters reports that early on the morning of Aug. 27, an outage to all of the company’s residential and business customers with internet began. Roughly two hours after the outage was reported, at 6 a.m., a spokesman says the services were “largely restored” and that, two hours later, the majority of all customers were back to using the internet.

Tweets from the company’s help twitter account read:

What the company is calling an “issue with our Internet backbone,” created somehow during routine maintenance, has warranted an investigation from New York’s Department of Public Service. Governor Andrew Cuomo has ordered the department to take this disruption into account as they review the company’s proposed merger with Comcast, which is currently the No. 1 cable provider in America. The pending merger is valued at $45 billion.

The governor emphasized in a statement that reliable internet service has become incredibly valuable in our everyday lives and that companies have a responsibility to deliver that service to customers. He stated, “That is one of the reasons why I pushed for a stronger standard of review for cable company mergers earlier this year.”

According to the St. Louis Post-Dispatch, this outage has just fueled more customers to call for the companies to not merge. Those who don’t support the merger say that the two companies are big enough on their own and already have issues meeting the demands customers already place on them.

To add to those worries, earlier this week Time Warner Cable agreed to pay a $1.1 million fine for not reporting outages to the government in a timely manner. They’ve also agreed to a three-year compliance program as part of the deal, but if they’ve managed to fail at doing their jobs in the first place, there’s got to be a little bit of doubt about how they’ll pull through in the future.

Does this outage affect how you view the pending merger between Comcast and Time Warner Cable?

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