The following is an email sent from Target to their customers.
Dear Target Guest,
As you have likely heard by now, Target experienced unauthorized access to payment card data from U.S. Target stores. We take this crime seriously. It was a crime against Target, our team members and most importantly you - our valued guest.
We understand that a situation like this creates stress and anxiety about the safety of your payment card data at Target. Our brand has been built on a 50-year foundation of trust with our guests, and we want to assure you that the cause of this issue has been addressed and you can shop with confidence at Target.
We want you to know a few important things:
The unauthorized access took place in U.S. Target stores between Nov. 27 and Dec. 15, 2013. Canadian stores and target.com were not affected.
Even if you shopped at Target during this time frame, it doesn’t mean you are a victim of fraud. In fact, in other similar situations, there are typically low levels of actual fraud.
There is no indication that PIN numbers have been compromised on affected bank issued PIN debit cards or Target debit cards. Someone cannot visit an ATM with a fraudulent debit card and withdraw cash.
You will not be responsible for fraudulent charges – either your bank or Target have that responsibility.
We’re working as fast as we can to get you the information you need. Our guests are always the first priority.
For extra assurance, we will offer free credit monitoring services for everyone impacted. We’ll be in touch with you soon on how and where to access the service.
Please read the full notice below. And over the coming days and weeks we will be relying on corporate.target.com and our various social channels to answer questions and keep you up to date.
Thank you for your patience, understanding and loyalty to Target!
Is the CVV code the same as the three digit code on the back of my card?
No, the CVV code is not the same as the security code on the back of your card. As of now we have no indication that the three digit code on the back of the card has been impacted.
How do I know if this impacts me?
If you shopped at Target between Nov. 27 and Dec. 15, you should check your account for any suspicious or unusual activity. If you see something that appears fraudulent, REDcard holders should contact Target, others should contact their bank.
If I shopped at Target.com or in Canada should I be concerned?
No, this was an issue that impacted US stores.
Can I still use my card at Target?
Yes you can, if you used your card during the impacted periods, you should continue to monitor your accounts.
Has the issue been resolved?
Yes, Target moved swiftly to address this issue so guests can shop with confidence. We have identified and resolved the issue of unauthorized access to payment card data. The issue occurred between Nov. 27 and Dec. 15 and guests should continue to monitor their accounts.
How can I be assured you are taking the steps to protect my information in the future?
We continue to invest in our security practices to protect our guests’ information including the retention of a leading third party forensics firm to conduct a thorough investigation of this incident. We apologize for any inconvenience this has caused our guests.
If I call you what are your hours of operation?
Agents are available to take calls from 7am to 11pm daily.