We the People, the recipients of the Affordable Care Act, expect nothing less than smooth when going online to obtain our essential healthcare insurance. We expect to go register, go to the marketplace; shop for what we need; locate a brand name carrier; and sign up.
The act of doing that is complicated enough by our getting together the information required and knowing our needs sufficiently to obtain the right policy. That is a hard task under the best of circumstances.
Now, we live in an automated world and many people have computer skills and sufficient experience to know the difference between a good system and a bad one. In normal life, when people encounter a badly performing system, the abandon it and quit.
Government should expect the same to happen.
The assumption that many or most of the uninsured Americans have computers, online capability, and sufficient user skills to accomplish this is probably wrong.
So, on two counts the system is “deeply flawed”:
1. The system fails to accommodate customers on the first try.
2. The system requires skill, knowledge and experience that many prospective users don’t have.
Now, compound that with a Congress that was uncooperative and unsupportive to make it work better, and there you have a train wreck that Republicans were hoping for. But, don’t take them off the hook because the law was produced by Congress and the system was developed under Obama administration supervision, and Congress paid for it. Government is responsible to make it work.
It is unacceptable for government to accomplish anything less the 100& success in addressing essential needs. Not doing so is a failure of major consequence.
“ObamaCare problems in spotlight after government shutdown ends
By Sam Baker - 10/19/13 12:03 PM ET
The problems plaguing ObamaCare’s insurance exchanges are about to get a lot more attention.
Republicans ended up giving the White House some unintended political cover over the past two weeks, as the government shutdown and threat of default overshadowed the deeply flawed rollout of ObamaCare’s new insurance marketplaces.
But the shutdown is now in the rearview mirror, and healthcare.gov — the main portal for consumers to access ObamaCare’s exchanges — is still facing serious technical problems.
Congressional Republicans are eager to distance themselves from the failure of the shutdown — an effort to cripple ObamaCare that ended up backfiring, distracting the public from the law’s real problems.