Customer service is a key component to the success of any casino. This is particularly true since casinos are usually located in a concentrated area, where the competition may by both close and plentiful. Service is the one feature that can make one casino stand out from the rest of the establishments on the street. To achieve a higher level of customer service, there are a number of tools at the disposal of a casino owner. One of these sources has recently expanded its offerings to provide even more to business owners looking to bring their service to the next level.
Introducing Casino Customer Service
Casino Customer Service is a website dedicated to helping casino owners and managers achieve a higher level of guest services to keep them competitive in the market. This website features a number of sources for individuals in the casino industry, from informative articles to compiling data and mystery shopping. Now, Casino Customer Service has announced the addition of a blog on their website to address trends and issues facing casino management today.
In addition to the new blog feature, Casino Customer Service has revamped the look of their website, making it easier to navigate and obtain information. Martin R. Baird, CEO of Casino Customer Service, stated in a press release the goal of the website is to support casino management through crisp, clean presentation and attention to concerns specifically affecting the casino industry.
Some of the subjects to be covered in the blog include casino customer service training, identifying gaps in casino guest service, casino reputation management and the value of casino mystery shopping. These full-length posts should be posted multiple times a week. Additional posts can be seen on the sidebar, which includes archives, recent posts and recent comments. At this point, Baird appears to be the primary author of the blogs.
Casino Customer Service is more than just a website for the casino industry. The company also offers services to help casinos improve their customer service by addressing all aspects of casino operations. Many of these services focus on casino employee training, since excellent customer service begins with the proper training for all staff members. Training materials are touted on the website as application-based with a high level of activity that allows trainees to practice what they learn.
Customer metrics is another important feature of an effective customer service program. To that end, Casino Customer Service provides tools so casino management can track what is said about their business online. Monthly reports are available, compiled by online reviews across a wide range of social networks and websites. In addition, Casino Customer Service provides information about mystery shopping and how it can be used to assess your current customer service level and make appropriate improvements in the areas that need the most support.
"CasinoCustomerService.com now offers a wealth of information about improving casino customer service,” Baird stated in a company press release. In an industry dependent on guest satisfaction for success, this website may provide the information, education and support the industry is looking for.