Twitter exploded with frustrated subscribers over the Netflix New Year’s Eve outage. Many, staying in rather than going out to ring in the new year, found themselves unable to access “Breaking Bad” due to a “service blip.”
Netflix blamed Amazon for the outages on both Christmas Eve and New Year's Eve. Amazon issued an apology for the Christmas Eve Netflix outage, explaining that high demand “outstripped the service’s capabilities on days of high traffic.”
According to Amazon, the first Netflix outage began on Dec. 24 at 12:24 p.m. In a long-winded, technical explanation of the Christmas Eve outage, Amazon finally apologized to subscribers, saying:
“Last, but certainly not least, we want to apologize. We know how critical our services are to our customers’ businesses, and we know this disruption came at an inopportune time for some of our customers. We will do everything we can to learn from this event and use it to drive further improvement in the ELB service.”
Neither Netflix nor Amazon has yet to address the reported New Year’s Eve outage, and it is not clear why the Netflix New Year’s Eve outage occurred.
The Wall Street Journal reported on Dec. 30 that Netflix CEO Reed Hastings will see his compensation double in 2013, rising from $2 million in 2012 to $4 million in 2014. Hastings will receive $2 million in salary and $2 million in stock options. The final value of the Netflix CEO’s compensation will depend on how Netflix’s shares perform, Reuters reported.
In a struggling economy, many families depend on the Netflix Watch Instantly service as an inexpensive form of entertainment. An outage occurring on two of the biggest family holidays of the year is not acceptable, and subscribers are angry with the company for not anticipating that Christmas Eve and New Year’s Eve would be two of the highest traffic days for the service.
It is not year clear how Netflix or Amazon will compensate subscribers not only for the outage, but the inconvenience of the outage.