(Flagstaff, Ariz. – June 19, 2014) –Stunning architecture and decor infused with Navajo symbols and culture, and high customer satisfaction ratings have earned Twin Arrows Navajo Casino Resort AAA’s esteemed Four Diamond Award. Twin Arrows Navajo Casino Resort is located 93 miles from the east gate of Grand Canyon National Park. The one-hour forty minute drive through Indian Country makes the resort a glamorous staging area for exploring the area.
"We had a vision in the early development of Twin Arrows to design a flagship Navajo gaming and hospitality facility capable of achieving AAA’s Four Diamond Award standards,” said Derrick Watchman, Navajo Nation Gaming Enterprise (Navajo Gaming) CEO in a press release. “And more importantly [we had a vision] to hire and train a predominantly Navajo workforce capable of exceeding their stringent guest service standards.”
The announcement came after a recent evaluation of the exciting upscale facility and it’s 110-room resort expansion. The achievement ranks Twin Arrows Navajo Casino Resort as a premier establishment esteemed by AAA’s professional inspectors, the hospitality industry and millions of AAA members. Only five percent of the more than 29,000 properties approved by AAA achieve this prestigious distinction. Additionally, Twin Arrows Navajo Casino is the only Flagstaff, Arizona destination to receive this honor.
“It is the deepest honor to receive this distinction just one year after our grand opening,” continued Watchman. “I congratulate our entire team on this achievement, thank AAA for inspiring us to reach for their Four Diamond Award and invite guests to our premiere travel destination to enjoy the Twin Arrows gaming hospitality experience.”
The resort was evaluated on:
- State-of-the-art casino
- 200-room hotel
- Multiple dining destinations – including the Zenith Steakhouse
- Indoor swimming pool, fitness center and other amenities.
Of special note was the conference and convention center with a 9,000 square-foot banquet center with 25-foot ceilings, indoor and outdoor meeting spaces, and VIP boardroom. Complimentary valet and complimentary high-speed internet access throughout the resort and event center helped earn the top-notch ratings.
Linda Gorman, director of communications and public affairs for AAA Arizona said, “Twin Arrows Navajo Casino Resort is committed to providing every guest with a personalized experience and attentive service in comfortable, high quality surroundings. This property exceeded the expectations of the most discriminating traveler – the AAA inspector.”
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