Charles arrived with Kiara to meet with brothers/owners of Del Rossi’s Michael and David Frank, who cater to the late-night crowd in Philadelphia. After a few incidents from drunken customers, they hired Fury, a security guard that is familiar with the club scene. The problem seems to be; he is bossy to other employees and harassing customers. He has the nightclub mentality and prevents drunks from entering the restaurant. Due to the conflicting stories they have heard, they want Charles and his staff to sort things out and find the root of their problems.
The cameras were set up in and outside the restaurant. Kiara will pose as a customer and Joe will be a security guard in training. The owners watched as the operation was under way. Fury told Joe how the drunks arrive at the restaurant late at night like the walking dead. He also tells them that he separates the riffraff from the real customers. He did a security check of the lockers of the other employees and removed something from a backpack in one of the them. He then confronted the staff member because there was a knife in his backpack. He told him that he could not bring weapons to the workplace. He then went to the rest of the employees and acted like he was the manager of the place, ordering them around. He even went outside and set up a rope line in front of the place.
When two women come to the place, he told them they have to wait because the place is at capacity; which is far from true. Then he searches people and frisks them and even has a wand to check for metal and administers sobriety tests. This man is taking his job way too seriously. When Kiara tries to bribe him to get ahead of the line; he sticks to his convictions and makes them go to the end of the line. When a very drunk man is turned away from the restaurant by Fury, Joe attempts to stop the man from driving away. Fury did not allow the man to sober up before driving, as Joe was trying to do. As the restaurant is about to close, they observe Matthew stealing stuff from the large refrigerator and putting it in the same backpack where the knife was discovered.
When the two were brought back to face Charles and their antics on camera, Matthew claimed that he was going to pay them back for the food he took, but was fired instead. Fury felt that he should have been rewarded for doing a good job. They did not fire him, but told him to pull it back a bit and not prevent people from coming to the place.
After four months, Matthew has apologized for stealing and paid for the items he stole and Fury has toned down his actions, and the restaurant is doing better than ever, especially with the late-night crowd.
Had it not been for the "Mystery Diners," these actions could have been the end of this Philly icon.
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