In the last two days, Morton's Steakhouse is getting a lot of publicity from social media sites, and it's not about the food. A review of Morton's on Yelp has gone viral in the last couple of days and has the restaurant being slammed with harsh criticism for the way a cancer patient was treated at the downtown Nashville location, as reported by WZTV Nashville on Dec. 16, 2013.
Robert Chambers has been undergoing cancer treatment for the last 10 months and is very sensitive to the cold. He was at Morton's on Friday night for a company Christmas party and at the end of the meal he put on a black wool beanie. Chambers was told to remove his beanie and he obliged.
Chamber's son decided to tell the manager Catrina that his father had cancer and explain his situation. Catrina responded that Chamber's needed a doctor's note for cancer; this is where a great night out turned into a very upsetting situation for the entire party.
Chamber's wife was understandably upset by the manager's response and the family got up to leave, but not before talking with Morton's management. The police were called and the family was then told they should have called in advance and arrangements would have been made to put the group in a private dining area.
One of the company owners attempted to speak with the management, also to no avail, as he was thrown out by police. At the point the entire party had to leave as one member of the party says, "they couldn't handle all of us being upset."
"I will never step foot in this establishment along with everyone else who was a part of our party. And we will spread the word of this terrible treatment until an apology is received. Unacceptable to say the least." Yelp.com
Tim Whitlock, Sr. V.P. Operations and C.O.O. of Morton's Steakhouse issued a statement and an apology on Monday.
"There was a complete and total misunderstanding by our staff who had no idea that our guest had a medical condition. Our actions were uninformed and our intentions were not malicious," said Whitlock.
Robert Chambers posted on his Facebook that he had personally spoken with Whitlock. The end result of their discussion was that Morton's Steakhouse will donate the amount of Friday evenings check, $2000, to St. Jude's Children's Hospital. He has accepted the apology and says he has "more important things to fight than Morton's."
"It's about empathy and how people are treated regardless of the situation," said Chambers on Facebook.
Morton's Steakhouse has received a lot of negative feedback of disbelief, disgust and shame since the incident. Should the entire chain of restaurants be criticized for one persons ignorance? Chambers accepted their apology, but do you think what happened is forgivable?
For email updates when a new article is published, please subscribe to the top of the page.