Today at the corporate headquarters of Equinox Marketing Services in Montreal, employees received an unexpected, lavish buffet of multicultural delicacies for several hours. Company staff served hundreds with plates heaped full, complimented with smiles of appreciation – indeed, a labour of love.
Not only does Equinox care about the safety, health and welfare of their employees, they are keen about treating all with dignity, respect, and abide by all ‘human rights’ – ‘labour relations’ policies/codes.
To protect employees and clients from outside intrusion, Equinox uses biometric scanners and electronic access control combined with facility camera surveillance. Keeping employees safe and client data secure -- no person can enter without scanning a swipe card or their fingerprint.
The Equinox website states: “Positioned by Gartner in the leader’s quadrant of its 2012 Worldwide report, the advanced Customer Interaction Center (CIC) technology from Interactive Intelligence is employed by Equinox for inbound and outbound calling.”
In a recent meeting with ‘Human Resources Manager’, Natalie Sullivan, Equinox strives to resolve any interpersonal relationship matters before they escalate. Sullivan is seen by many as the anchor of the company and works long hours – providing an atmosphere to employees and staff of being ‘creative and social beings in a productive enterprise’.
This company allows all to speak up as published in their ‘Core Values’ statement: “By working in an atmosphere of mutual respect, Equinox fosters an open environment for people to speak their minds, share ideas and generate new business solutions. This is the approach Equinox takes toward all our daily interactions, whether it’s our customers, employees, or our partners. We believe honesty is the key to building a solid and fluid business.”
For employees, Equinox states: “We place a high value on fostering atmosphere and management that nurture success. Our new, integrated Center for Customer Interaction is comfortable, laid-back and equipped with the best technologies. Our fully-paid training is first-class and our supervisors are dedicated to helping you make the most of your talents.”
Today, one of the Supervisors, D. Spencer Evans, stated: "Of all the companies I have ever worked, equinox is by far the best. It's the first job I have ever had where my pay-check is directly reflected by how hard I work that week, which is awesome. My colleagues have helped me develop skills I never knew I had. In the six years I have been there I have made so many new close friends and have been given so many opportunities they are too numerous to count. It is a constant challenge, which keeps me motivated to better myself."
"My team is so diverse in their backgrounds and skill sets that they are constantly teaching me new things. The constant challenges and successes we share make for an extremely dynamic work environment. We all work hard to help each other which is very inspiring. Most importantly we love having fun and what more could anyone ask for in a job? My colleagues always keep me smiling and I hope I do the same for them."
Indeed, Equinox is diverse, with employees originating from around the globe, arriving recently, and over the years from the USA, Israel, South Africa, Iran, Lebanon, Peru, Jamaica, and countless other countries.
Recruitment Manager, Wesly Joseph, is on the go all the time to fill vacant employee positions. Giving everyone a chance to succeed, Wesley doesn’t just offer a job; “he gives new employees the opportunity to have an exciting, rewarding career!”
Equinox Marketing Services offers a safe working environment, coupled with a ‘family-type’ atmosphere and strong team support and enthusiasm for all to succeed when they give their best – not only for the company, but also for themselves.