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Metro extends line to bring better customer service with the Silver Line today

Metro extends line to bring better customer service
Metro extends line to bring better customer service
Photo by Professor Metze

The Paris Metro and Regional Express Railway (RER) is one of the world’s busiest subway systems. The Washington Metro Rail is one of the best. The new Silver Line opens today to provide even better service to Metro customers.

Washington Metropolitan Area Transit Authority (WMATA) today previewed a new television ad to promote the Silver Line that will begin airing Saturday afternoon following the grand opening ceremony. Mayor Vincent Gray will join city and government leaders at 10:00 a.m. – 11:00 a.m. at the Wiehle-Reston East Metrorail Station for WMATA Silver Line Grand Opening in Reston, Virginia.

The Metro ad was created as a celebration of the new Silver Line, and features the song “Escapee” by Architecture in Helsinki. The dance movements were choreographed by Michael Stokes, a D.C. resident, and the ad was filmed at the new Wiehle-Reston East station, inside the transportation center on the north side of the station, and in the neighborhood adjacent to the station. It includes thirty dancers from the National Capital Region – ages 8 to 78 – including Mr. Leo, a 78-year-old resident of Forestville, Maryland, who credits his longevity and great dance moves to healthy living.

Fifteen Metro employees are also featured – including bus and rail operators, Metro Transit Police, station managers, and car maintenance staff – all of whom have been recognized for their dedication to safety and exemplary customer service. Also included are two local business leaders – Michael Caplin, Executive Director of the Tysons Partnership, and Jim Corcoran, President and CEO of the Fairfax Chamber of Commerce.

The London Metro opened in 1863 making it the world’s oldest Metro system. The Paris Metro opened on July 19, 1900 and carried over a billion passengers last year. New York has the world’s largest Metro system with 468 stations. The new Silver Line is a long awaited addition to the stations in the Washington Metro Region and makes it possible for many customers to stop making commutes by car into the city.

Metro has many outreach programs to help customers. It has a suicide hotline partnership with the District of Columbia Department of Mental Health to help customers.

For more information on all Metro programs go to: www.wmata.com.