Jim Corrion is not a person who lets the moss grow below his feet. The owner of C&C Heating & Air Conditioning in Roseville, Michigan is always looking for ways to expand his business by offering many services and features for his customers.
Corrion has been running the business since 1977, when he took over from his father who had started the business along with Corrion’s uncle in 1948. What was once a small business operating out of a home on Groesbeck Highway north of 12 Mile Road has now grown into multiple locations employing 65 workers and servicing 80,000 customers. Corrion recently purchased other heating & cooling businesses in Ann Arbor, Royal Oak and Livonia. “I like picking up new customers in different communities,” he said.
New and existing customers can expect a lot of good things including “true” 24/7 emergency service (and regular hours on six days), licensed and insured technicians who pass all background checks, installations in one day or less, all brands sold and serviced, and one thing that Corrion is especially proud of – 365 day, 100% money back guarantee.
“I started this program 18 years ago,” he said. “If a customer is unhappy with the system we installed they can have up to a year to use it and have us remove it from their home – no questions asked.” That kind of unprecedented guarantee boldly confirms that C&C is confident that customers will be happy with their heating and cooling systems and enjoy the comfort and energy savings that they get from a C&C installed system.
One of the reasons customers are so satisfied with C&C installations and service are the technicians themselves. Corrion believes in investing time and money in training for his employees to ensure they are up-to-date on new technology, focused on one-on-one interaction with customers, and know how to do the job right the first time. “Once I get the right people on board, I will spend as much as $7,000 for their first year of technician training,” he added.
Dave Goodman, an experienced service technician with over 25 years in the business, has been with C&C for two years and feels “rejuvenated” since coming to work for Corrion. “Jim likes us to slow down our pace and take our time with each customer,” he said. “It is all about quality and not quantity. Customer satisfaction is number one with our company.”
Goodman is also impressed by the technology that C&C uses to keep technicians up on every customer and the systems in their homes. “Knowing the history ahead of time is very beneficial,” he added. “And our customer service people know which technician to assign to a call based on the age and type of equipment in the customer’s home.”
This type of commitment to being the best has been a key to an industry which depends on the weather for staying in business. Corrion knows the ups and downs of the local market – weather-wise and economically – and has been able to grow his business by customer service and happy employees – a combination that is a winning formula for any business. If you are anywhere in southeast Michigan and would like to have C&C Heating & Air Conditioning service your heating and cooling needs, call 800-893-2635 or visit www.candcheat.com.