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Meeting with a home improvement salesperson.

Give your salesperson your undivided attention
The sales process is a j

If you are preparing to invest in a home improvement project, you need to mentally prepare yourself for the sales process and the salespeople you are going to be inviting into your home.

Keep in mind that the most important element to a successful construction experience is having a good relationship with your contractor. This relationship starts with the salesperson, and even though (in theory) “the customer is always right” you should be courteous and respectful –remember, you called them.

The first thing you're going to want to do is set the appointment for a time in which you can give your full, undivided attention. If you think you can watch the kids and get dinner ready while the salesperson gives you a proposal, you’re wrong. Aside from the fact that is rude, you are cheating yourself of being educated on all the options available to you. Also, you should consider that this is essentially a job interview. The salesperson is the applicant and you are the employer. Treat it as such.

Next, you need to be able to clearly communicate what it is you are looking for to the salesperson. If you feel strongly about any particular point, you need to voice it from the beginning. The more information you give him, the more accurate your estimate will be. Be honest and upfront. If he is interested in going into some ridiculous sales soliloquy and you don't want to hear it, say so! Make sure your requests are heard.

Also, you should be sure to take advantage of their experience. Seasoned salespeople have seen it all. Many times they know what you need better than you do. Ask for ideas or tips and listen to their suggestions . You should have some questions prepared and have a pad and paper to take your own notes.

And finally, don't vanish. If the estimate is more than you thought it would be, say so. If you decided to use another company, let them know.  Sure, they may want to know why you went with someone else. And some may try a last ditch effort to save the sale, but it's just common courtesy. Besides, most good salespeople will keep calling on you until you give a definite “yes” or “no” anyway, so save yourself the aggravation. Just be honest and up front.

 

 

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