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Man banned from Walmart: Ad-matching Arizona customer given lifetime ban

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An Arizona man banned from a Walmart store last week over an ad-matching incident faces criminal charges. Joe Cantrell was handcuffed by police after complaining to management about not following its company's price-matching policy. What's more, the disabled man, a former professional wrestler, received a lifetime ban from all Walmart stores, worldwide, according to an Dec. 10 ABC 15 news report.

The man banned from Walmart stores did what he normally does as a hobby: shop around for the lowest prices, while taking advantage of a retailer's price-matching/ad-match guarantee policy, which is this for Walmart:

Store prices: Walmart stores do not honor or match prices from, other online sellers, or from advertisements outside of a store's local trade territory.

Online prices: If the price of an item on changes within 7 days from the date you place your order, we will provide a price adjustment at your request.

Reportedly, Cantrell (shown here) complained to store management after an associate refused to allow him to take advantage of an ad-match item. He left the store, but returned four days later. There, police put him in handcuffs.

When I left, he turned around and called the Pinal County Sheriff's Office and said he felt intimidated and threatened. I was upset, but never once did I say anything to the gentleman," Cantrell said.

Not surprisingly, Walmart had a different version of the story to offer and explained why the man was banned from Walmart stores.

After banning the man from Walmart, the retailer sent a statement to the media over the incident. It read:

We make every effort to make sure our customers have a good experience in our stores. As in previous situations, we attempted to work with this customer. However, in this situation, the associate felt unsafe and so we contacted local law enforcement. We are continuing to cooperate with law enforcement on their investigation."

It's unclear how this story will play out, but typically stores reserve the right to ban anyone from their premises with good reason. Now, it's up to a court, should Cantrell pursue legal action, to determine if the lifetime ban was appropriate.


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