Hotel guest Jason Payne thought he would make staff smile by writing a humorous comment under the pets section of his online booking form.
When asked whether he was bringing any pets on his one-night stay at the Hilton in Basingstoke, UK, Mr. Payne joked that the only animal he had was a 'large snake in my trousers.' He added, 'hope that's ok.'
But front office manager Cathrin Wurst did not find the 35-year-old software consultant's comments amusing.
Following his stay on February 8, Mr. Payne received a strongly worded email chastising him for his 'abusive' language and banning him from the branch for life.
"I think she's a fuddy-duddy, taking really what was a puckish remark far too seriously, and she has no sense of humour," Mr. Payne told The Telegraph.
"It was a joke. I have heard far worse said on CBBC and on TV shows like Loose Women and Jeremy Kyle.
"The only person who was ever going to see it was an adult, and they are exposed to far worse than 'There's a snake in my trousers'."
The email from Ms. Wurst read: ''After your recent stay with us here at the Hilton Basingstoke Hotel, I am sending you this email in regards to comments found on the booking.
"As an employer, we are not willing to accept that our team members are ever put in an uncomfortable situation, due to the abusive language a guest uses talking to them, writing to them or even on the booking form they fill in online.
"As you will understand, the booking comment made on your booking: 'There's a large trouser snake in my trousers. Hope that's OK' is neither appropriate when making a hotel booking, nor is it funny.
"At reception, the team members are required to confirm any requests or comments the guests have made in their bookings, which means any comment you make will most definitely get read (out), and I cannot interpret putting a comment like this onto a booking in any other way than trying to embarrass the person who will read it.
"As a hotel, like any other employer, we do not accept this kind of harassment of our team members and I would therefore like to let you know that we will not be able to accept any future bookings from yourself. "
"Yours sincerely, Cathrin Wurst, front office manager."
A representative for the hotel chain said that the decision was at the discretion of the branch team, but said that he was welcome at any of the other Hilton properties.
Mr. Payne later tweeted, "I don't think the snake will be wanting to go to @HiltonHotels without me anyway. We're quite attached to each other."