When a dog is brought to the Happy Dog Pet Hotel in Rotterdam for a day or even months due an illnesss in the family, the pet's reaction and adjustment can vary. If necessary, owners Kim and Rich Kranick will stay with an upset dog, even sitting inside the kennel with the dog to help the pet calm down. Such is the nature of care and concern the owners of this Capitol Region business feel necessary to show with their guests and the guests' owners.
"We realize that folks are entrusting us with a member of their family. It's a very personal business," says Rich.
Labor and love intensive
Kim and Rich Kranick, animal lovers and dog lovers in particular, pour their passion into their business. "There's really no other way," says Rich. Caring for a family pet is labor intensive and has to be a labor of love.
The Kranicks work closely with their canine guests, offering such services as doggie-day care, boarding, flea protection, vaccination, medication grooming, and exercising--per instruction, as needed.
Food, a blanket, and hugs
"Every customer is different. Each gets a bed, a blanket, a bone, and quality food by Purina," says Rich. Plus the Kranicks' personal touch.
Word of mouth recommendations are key to their business, say the Kranicks. They have hundreds of customers from around the Capitol Region, including Delmar, Gloversville, Albany, Schenectady, Niskayuna, Burnt Hills, and more.
The Kranicks have owned the Happy Dog for five years-- but have more than 20 years of pet boarding, grooming, and day care experience.
Costs rise--even for pets
As with any business, these owners fight rising costs...from hikes in the cost of food to rising gas, oil, electricity, and tax outlays. Dog food, for instance, has risen in recent years from $19 to $27 per bag.
The Happy Dog Pet Hotel promises "quality care that puts owners at ease." The facility is tucked away at 1197 Mariaville Road in Rotterdam and the animal-loving Kranicks are reachable at 355-1749.