LOUISVILLE, KY- A class action lawsuit has been filed this week in Jefferson Circuit Court against Bridal Warehouse alleging the chain has violated Kentucky's "Consumer Protection Act." The bridal boutique is also accused of fraud, misrepresentation of their products, and breach of contract. Bridal Warehouse is very well known throughout the state as the leading supplier of wedding gowns, shoes, handbags, jewelry, and other bridal accessories. Bridal Warehouse has two Kentucky locations, one in downtown Louisville, and the Elizabethtown Hawkin's Drive location. Bridal Warehouse also has respective locations in Nashville, TN and Evansville, IN.
The plaintiff in the case, Kristy Witak of Louisville, special ordered her wedding gown from the Louisville Bridal Warehouse last year. Anyone who has visited any of the retailers is familiar with the special ordering policy that requires a premium to be paid by the customer if she wishes to have her dress created and shipped directly from the manufacturer. Witak paid the fee to cover the costs incurred by Bridal Warehouse in the process, expecting to receive a wedding gown she special ordered. The gown arrived to the Louisville Bridal Warehouse in November of last year.
Witak's future mother-in-law is a former employee of Bridal Warehouse, and had picked up the gown when it arrived to the store. Witak's future mother-in-law soon realized the dress had actually come from another Bridal Warehouse show room instead of from the manufacturer per Witak's client agreement. The bride-to-be quickly notified the Louisville bridal outlet of the error. However, the store refused to exchange the gown or make any type of refunds.
Local brides who have been clients of Bridal Warehouse in the past are also familiar with the stringent return policy of the chain...basically, all sales are final and there are no returns or exchanges on the gowns. In fact, this policy has earned Bridal Warehouse negative reviews on product review sites such as Yelp and Google reviews. Most other bridal boutiques similar to Bridal Warehouse in nature have similar policies in place. On one hand, it's understandable since alterations and sizings are done on an individual basis. On the other hand, if a mistake was made on an order, should the boutique be responsible for absolving the issue? Unfortunately for Witak, her wedding is in June and she is now unable to special order another dress. Witak has decided to wear the Bridal Warehouse gown to the event.
After the incident, several Bridal Warehouse employees were interviewed regarding the situation. The investigation concluded that Witak had not received the services stated in her contract and was misled by the bridal boutique. It was apparent that Witak paid for a premium for a service that she never received. Further probing also indicated this practice is pretty common throughout the Bridal Warehouse corporation. It is believed several thousand Bridal Warehouse clients were charged the special order premium but instead received gowns from other show rooms. Following the investigation, Ben Carter Law, the team of attorneys representing Kristy Witak, filed the lawsuit on Tuesday in Jefferson County Court. The law firm is urging any former clients of Bridal Warehouse who have paid special order premiums under the premise the gowns were to be shipped from the manufacturer within the past 15 years to contact them regarding the lawsuit using their online form, or by telephone at 502-587-2002.
Brides weigh in: How do you feel about the situation about the special ordered bridal gown? Do you think Bridal Warehouse should have taken other measures to correct the error?