The David Lynch Foundation has been in touch with me over concerns on the pre-sale situation. Here is their response to the pre-sale as it took place Sunday morning and what they would like fans to know.
Their spokesman told me they tried to conduct this in a fair and responsible way. They said the presale code, tm4kids, was sent at 11 a.m. Eastern. A few people were told the code would go out at noon, but those people were contacted and told of the corrected time. It took over 20 minutes, and in some cases 30 and 40 minutes, for the server to cycle through and for all emails to be sent. By the time the last emails were received, most tickets had already been sold.
Seventy-five percent of the general admission tickets were available for the presale. The remaining 25% of those tickets will go on sale Monday morning. The spokesman said they did provide an early offering with the presale code to a few prior Foundation donors, but it was a relatively small group of people, which the spokesman estimated was numbered in the hundreds, and all personally known to the foundation. Premium tickets/packages have been on sale for the last 4-5 days and online registrants had the opportunity to purchase those, starting at $1,250 for premium seats and the after-party, though for many people, in these shaky economic times, the premium packages were not really an option. The spokesman noted he received an email that prior to 11 a.m. there were only 20 tickets on Stubhub, then right after 11 a.m. he saw it jump to 200.
The spokesman said they had a lot of email delivery bouncebacks and they suggest some who did not receive the message may have input the email incorrectly during the early registration process or there was some other computer issue.
"This is a benefit concert and we did our best to strike a balance between raising money from premium priced tickets/packages and offering reasonably priced tickets to fans," they said. "It is also Paul and Ringo appearing together." They say did their best to guard against scalpers.
Here is Ticketmaster's explanation of internet pre-sales, taken from their Ticket FAQ.
What is an Internet Pre-sale?
Occasionally, some events will be available to purchase online before they go on sale to the general public. These pre-sales frequently require a password that may be distributed by the venue, artist, team, or promoter of either the event or the pre-sale, or distributed by Ticketmaster.com via email promotions and TicketAlerts. Often, these passwords are distributed to exclusive members of clubs or certain other types of groups and cannot be offered to members of the public. Links may be published on the Event Information page at the time of pre-sale. Ticketmaster Phone Center and Customer Service representatives usually cannot give out passwords. If an event is scheduled for pre-sale and we are authorized to publish it in advance, the event page may list an "Internet Pre-sale" date with the ticket sales information.
When entering your pre-sale password into a promotional page, window or box in an email, please ensure you are entering it in the appropriate box: A pre-sale password is not the same as your My Ticketmaster password.
Internet pre-sales are usually sold from a reserved allotment of seats, which may not reflect the same availability during the public ticket sale. Internet pre-sales provide the advantage of exclusive purchasing windows in advance of the public sale, which often results in less people competing for the pool of available seats. However, Internet pre-sales may also have limited seating available in various areas - these pre-sales are intended as advance purchasing windows and do not necessarily provide access to better seating. In fact, it is possible that you may be able to obtain tickets for better seats at the general public sale than those that you purchase through a pre-sale. We must remind you that Ticketmaster does not offer refunds or exchanges, so you will not be able to replace the tickets you obtain at a pre-sale with other tickets that become available at a later date.
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