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Learn how to report unsafe products

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The holiday season is upon us and some gifts may be a safety concern. Most products are safe but sometimes they can cause serious injury or death. When a product becomes a health or safety concern, it is important to file an official complaint.

How to report a complaint with the Consumer Product Safety Commission:

  1. Call the Consumer Hotline toll free 1-800-638-2772, 8 a.m. - 5:30 a.m. ET. Have the name of the product and UPC bar code off the package.
  2. Visit the Consumer Product Safety Commission website: Saferproducts.gov
  3. Send a message to CPSC online.

Who should make complaints?

Consumers, physicians, coroners, police, fire, insurance adjusters, manufacturers, Health Department officials or other government officials can find their associated forms on this site to make an official complaint.

What products are not covered by the Consumer Products Safety Commission?

Some product complaints are not handled by the CPSC such as: automobiles, tires, motorcycles, and trucks; automobile car seats, food, medicine, medical devices, or cosmetics. Furthermore, the CPSC does not handle complaints about bad business practices those are handled through the Better Business Bureau (BBB) in your area.

Your information is safe and other companies or people cannot obtain your personal information on your report, it is for government use only.

To find current government recalls visit: CPSC - Recalls

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