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LaMesa Grill SM Cebu: Restaurant review, extremely poor service

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LaMesa Grill in SM Cebu serves modern Filipino cuisine. However, the SM Cebu branch also has one of the worst customer service I've ever experienced in the restaurant business.

I visited LaMesa Grill around 2:30 pm on March 13, 2014. Here's what went wrong:

  • The waiter took several minutes to take my order even though there were lots of staff members and few customers. Several staffers were just goofing around.
  • After I gave the waiter my instructions, I followed up on my order after 30 minutes. They had never even began to prepare my meal (even after 30 long minutes) because, according to the waiter, there was a problem with the grill. The staff never bothered to inform me that there would be a long delay.
  • When I asked for the supervisor, I suspect the waiter lied to me by telling me that he/she had left the branch, presumably on break. However, the supervisor immediately emerged from the kitchen and asked me to wait for "10 minutes" for my food. They had not even started preparing the meal after 30 minutes.
  • Disgusted, I told the supervisor that I wasn't going to pay for my drink and dessert, and I quickly bolted out of the restaurant.

This is extremely poor customer service -- one of the worst I've ever experienced -- and the supervisor needs to be fired for running a circus.

Here's my restaurant review: Don't go to LaMesa Grill in SM Cebu -- unless you want to be served by a bunch of retarded clowns.



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