Skip to main content
  1. Life
  2. Careers & Workplace
  3. Jobs

Keep momentum going: Complacency creep

See also

Kotter’s The heart of change: Real-life stories of how people change their organizations (2002) illustrates the premature victory declaration syndrome in the story “PE Ratios” (p. 144). In “PE Ratios”, the firm does recognize the creeping resurgence of complacency. The change agent looks for other crises or performance measures to show employees that the job is not done and they must not stop. The hub is moved to focus the investor’s point of view with a different goal related to external business factors because the other goal is achieved and without this shift workers are feeling victorious and satisfied. Smaller projects should continue until the complete vision is fulfilled. New entrants, competitors, lean players, and internal smugness can temper competitive advantage.

Tersely stated, “Past success provides too many resources, reduces our sense of urgency, and encourages us to turn inward. For individuals, it creates an ego problem; for firms, a cultural problem. Big egos and arrogant cultures reinforce the nine sources of complacency…” (Kotter, 1996, p. 41). Whether a sports team or a business organization, complacency is exaggerated by the sense of victory, while the ultimate goal may be lost.

Careers and Liberty



  • ESPYS party
    Athletes and celebrities hit the red carpet at Body at the ESPYS party
    Today's Buzz
  • Healthy balance
    Keeping a healthy balance is so important for your own well-being
    15 Photos
  • Apollo
    NASA observes 45th anniversary of Apollo 11: One giant leap for mankind
    14 Photos
  • Unique jewelry
    Nothing catches the eye or completes and outfit like a great piece of jewelry
    12 Photos
  • Student Farmworker Alliance
    Student-Farmworker Alliance launches 'Boot the Braids' web site
    15 Photos
  • Exercise
    Find out why you should exercise to compliment your diet
    10 Photos

Related Videos: