Skip to main content
  1. Life
  2. Careers & Workplace
  3. Jobs

Keep momentum going: Complacency creep

See also

Kotter’s The heart of change: Real-life stories of how people change their organizations (2002) illustrates the premature victory declaration syndrome in the story “PE Ratios” (p. 144). In “PE Ratios”, the firm does recognize the creeping resurgence of complacency. The change agent looks for other crises or performance measures to show employees that the job is not done and they must not stop. The hub is moved to focus the investor’s point of view with a different goal related to external business factors because the other goal is achieved and without this shift workers are feeling victorious and satisfied. Smaller projects should continue until the complete vision is fulfilled. New entrants, competitors, lean players, and internal smugness can temper competitive advantage.

Tersely stated, “Past success provides too many resources, reduces our sense of urgency, and encourages us to turn inward. For individuals, it creates an ego problem; for firms, a cultural problem. Big egos and arrogant cultures reinforce the nine sources of complacency…” (Kotter, 1996, p. 41). Whether a sports team or a business organization, complacency is exaggerated by the sense of victory, while the ultimate goal may be lost.

Careers and Liberty

Advertisement

Life

  • Tom Petty
    Seven overlooked videos that prove the genius of Tom Petty and the Heartbreakers
    Today's Buzz
  • Gaylord Pickens
    Discover Gaylord-Pickens Oklahoma Heritage Museum dollar days
    Camera
    6 Photos
  • Yoga poses
    Learn how to strengthen your core muscles with these yoga poses
    Camera
    5 Photos
  • Baby boomer STD rates
    Sexually transmitted diseases: Baby boomers booming STD rates
    Camera
    7 Photos
  • Open relationships
    Are you thinking about exercising your option to be in an open relationship?
    Camera
    5 Photos
  • Medical symptoms
    See which symptoms should cause you to seek a doctor’s attention right away
    Camera
    6 Photos

Related Videos:

  • Consumer affairs openings
    <div class="video-info" data-id="155908618" data-param-name="playList" data-provider="5min" data-url="http://pshared.5min.com/Scripts/PlayerSeed.js?sid=1304&width=480&height=401&playList=155908618&autoStart=true"></div>
  • Scott Walker hits Mary Burke on hypocrisy
    <iframe width="560" height="315" src="//www.youtube.com/embed/xhTUWgOk3mI?VQ=HD720&amp;allowfullscreen=true&amp;autoplay=1"></iframe>
  • the red samps
    <div class="video-info" data-id="518294871" data-param-name="playList" data-provider="5min" data-url="http://pshared.5min.com/Scripts/PlayerSeed.js?sid=1304&width=480&height=401&playList=518294871&autoStart=true"></div>