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Item shows as delivered, but buyer didn't receive it. What should I do now?

Antique 19c Framed Mourning Hair Wreath w/ Porcelain Flowers Stunning French SOLD: $400.00
Antique 19c Framed Mourning Hair Wreath w/ Porcelain Flowers Stunning French SOLD: $400.00www.eBay.com eBay seller: olivandersauctions

Dear eBay Queen:
A customer opened a case against me today (without contacting me first,) for a book that I sold him and mailed on May 7th. Tracking says it was delivered on May 10th, but he says he never received it. The book was only $8.99 with free shipping. I sent it Media Mail in a padded envelope. Ironically, the title was: How to Buy, Sell & Profit on Ebay. How can he open a case if it shows delivered? His message to me through the case:
“Just to let you know for your information, the book I purchased from you has been delivered but not to me. The U.S.P.S. tracking number said it was delivered on 5/10. Still haven't received it? I am on the phone with the local P.O. to see where it is. They said, there was no address on the package??”
I am wondering if there is anything I can do from my end since he has already contacted his local post office. I am also wondering how the post office knows there was no address on the package and how it could have already been delivered if that were the case?? I don’t know what to do!
Leslie

Dear Leslie:
I’ve always wondered why eBay allows a case to be opened when the item shows delivered through tracking. I’ve had this happen a few times. Each time, I called eBay and the case was closed in my favor. I did however, contact the buyer and try to work with them. In this situation, I would contact your buyer through the case messaging system. I would ask them for the location or name of their post office, so that you could contact them yourself. I would also ask if they contacted their neighbors to see if they had received the package by mistake.
eBay will close this case in your favor, as it shows delivered. I suspect your buyer is confused when it comes to the address not being on the package comment. If they respond and give you the information for their post office, I would contact them and ask if they are familiar with the package.

Strange eBay item of the week: eBay item: 380896901723. Mourning wreaths were created in the Victorian Era. Hair was taken from the deceased and put in a wreath as a memorial. Some of them are quite intricate. This is among one of the more fabulous wreaths I've seen. Antique 19c Framed Mourning Hair Wreath w/ Porcelain Flowers Stunning French SOLD: $400.00.

http://www.ebay.com/itm/Antique-19c-Framed-Mourning-Hair-Wreath-w-Porcel...