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Home Depot Sales Associates in the Baltimore Reisterstown Plaza store were singing to store music, talking on their cellular phones, and standing around talking with each other. At no time did anyone ask if I needed assistance.
I needed 17ft. of Kashmir Black 26”x50’ Runner. I was told no one would be on the floor until 7:00 am; it was 6:30 am. Eric Adler, Supervisor, agreed to cut what I needed. Eric stated, “I try to do my best for customers”. After paying for my items, I carried eight 8ft. pieces of lumber over my shoulder, 17ft. Runner in my hand, 20 ft of cage wire under one arm, and a bag that contained hinges and screws. No Sales Associated offered to assist or provided me with a shopping cart. I asked to use the shopping cart near Latyra, cashier, she refused stating “I need it”.
I filed a complaint with the Home Depot Customer Care department in Georgia (1-800-654-0688). Tanisha, representative give me a reference number, apologized, and stated that someone from upper management would call me within 24 to 48 hours.
Ricco Delvalle, Store Manager, contacted me an apologized. He stated his awareness of the customer service problems in this store. He also expressed his frustration and shared some steps he has taken thus far to generate a customer friendly atmosphere. Mr. Delvalle's plans to improve customer service so to increase the flow of customers are commendable. I will be following this store's progress.
Home Depot has a quick turn-around to address customer complaints. I contacted by Tanisha, Customer Care Representative, as a follow-up to ensure that contact was made by upper management within the stated 24-48 hours. For more information on Home Depot visit their website: www.homedepot.com
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