Americans with tax questions are calling the Internal Revenue Service are calling at a faster rate than the agency can handle, the department said on Feb. 20.
The IRS ran into the same problem on Tuesday, when personnel blamed the high number of calls on it being the day after the President’s Day holiday.
One page the IRS is urging people to read instead of call is Frequently Asked Questions and Answers. The page provides links to 17 major areas in which taxpayers are thought to have the most questions.
Among the topics the page links to are Social Security income, itemized deductions, standard deductions, child care credits, retirement plans, electronic filing, dependents, exemptions, capital losses and gains, depreciation, rents, interest and dividends.
There are also links to additional information about taxes and tax forms.
Unlike the IRS telephone system, the IRS website is available for providing information 24 hours per day, seven days per week.
Last week, the IRS asked taxpayers to go slow in accessing the website because heavy traffic related to refund inquiries were bogging down the site.
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