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IRS commissioner warns about worse service and longer waiting times

The IRS commissioner, John Koskinen said today if you need help on the telephone you should be prepared to wait because there is going to be extreme wait times this tax season, according to a Feb. 11 report in Clarksville Online. Koskiner, posted a “YouTube” video titled “Message to Taxpayers” where he said the IRS is going to be “extremely busy this year” because of “limited resources”.

The commissioner suggests taxpayers take advantage of new technology to get help with their taxes. So, if you're looking for tax and refund info on the go, there's the free mobile app “IRS2Go” for either your iPhone or Android phone.

“IRS2Go” is an IRS approved app that helps taxpayers check the status of their refund 24 hours a day, seven days a week and get access to tax records, sign up for helpful tax tips and follow IRS “Twitter” feeds, @IRSnews or IRSenEspanol. Plus users can sign up for email updates and watch IRS videos on on “YouTube” (There are more than 100 of them or the IRS Channel.).

Users can also find free IRS authorized tax prep providers if they qualify by entering their Zip Code or using their current location. To qualify for this free tax preparation a person has to be age 60 or older, or someone with a low income, or an individual who is disabled, or a person with limited English-speaking abilities. If qualified, users can then make an appointment with a VITA or TCE preparer from this app and get directions to the location.

“IRS2Go” is available for free download from either the App Store (for iPhone) or Google Play (for Android phones).

The status info you see in “IRS2Go” is the same as the “Where's my Refund?” section of the IRS website (where you can see your refund status three days after e-filing). At this website you can get IRS forms and publications, tools, help and resources. You can also:

  • View, save and print current and prior year IRS forms.

  • Order a free transcript of your current return, or any of your returns over the past three years.

  • Make a payment here and see your other options if you find yourself owing the IRS money.

  • File electronically for free using “Free File”

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