Entrepreneurs today have choices beyond copper landlines for phone service. One such choice is IP telephony, which can be as simple as Vonage or as complex as a completely hosted, managed service that replaces a PBX. Experts say that IP telephony offers more flexibility than landlines and would be a good choice for entrepreneurs.
“For example, if you’re looking at a cloud-based VoIP service, all the require is an internet jack to plug into, and you could be at your office, home, or anywhere your network connects, and your phone system will go with you,” said Allen Rittscher, president of Jacksonville, FL-based consulting company Virtual C-I-O.
IP telephony offers a host of features: automatically transcribed voicemail, freeing up an administrative assistant to concentrate on more strategic projects, sending faxes directly to an email inbox, or sending calls to a home or cell phone to allow employees and executives to work remotely, but as if they’re right in the office. Some will even route calls to a call center as the business grows. That’s what makes it perfect for businesses who want to look big and who plan to expand but aren’t necessarily there yet.