Apple is aware of an issue in its new iOS 7 software that affects iMessage users and is currently working on a fix. Many users reported that iMessage service is not working properly, turning to Apple forums and Twitter to vent their frustrations.
As the Guardian reported Wednesday (Oct. 2) Apple users complained about sent messages not being delivered over the iMessage service. Apple released the iOS 7 update to millions of iPhone and iPad users on Sept. 18 and the new software appears to have caused the iMessage problem.
Many rely on iMessage for its free texting service and the ability to send messages in unlimited text characters. Apple is aware of the iOS 7 iMessage glitch and is working on a patch that will arrive in the form of an iOS 7 software update.
“We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update. In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users,” Apple said, reports the Wall Street Journal.
The iMessage issue affects approximately 2 million users, some were able to discover a couple of temporary fixes for the problem. Restarting the device has worked for some users, the following procedure is another option:
Step 1. Disable iMessage: Go to Settings > Messages
Step 2. Reset the Network Settings: Go to Settings > General > Reset > Reset Network Settings)
Step 3. Turn iMessage on
Apple just rolled out its iOS 7.02 update to fix last week to correct a lockscreen security flaw. No date was specified by Apple regarding when the promised iOS 7 update to fix iMessage will be made available.