Small businesses continue to adopt technological advances in an attempt to make life easier for both their staff as well as customers; the iPad POS system being the latest addition to this list. Start-ups and private entrepreneurial ventures in retailing products and services are usually hard-pressed for time and money, making it quite expensive for them to invest in traditional cash registers or standalone POS systems, and train their employees to use those devices.
An iPad POS system offers respite from mundane daily drill, freeing up employees for more productive tasks that need manual intervention. Irrespective of the type of business, iPad POS software systems help address order management (both sale and purchase), track and manage inventory, handle payments as well as manage customer relations. All these functions are automated to a large extent, with just customer-facing services left to be managed personally.
Let's take a look at the key attributes of an iPad POS system that help make a visible difference on the bottomline of small businesses.
Device and Software Costs
- Investing in an iPad POS system, including the device, peripherals and monthly fee is less expensive than traditional POS systems.
Managing Customer Orders
- Be it quick service restaurants (QSRs), coffee shops, florists, skilled service providers or small retailers, servicing customer requests promptly is the key to a successful business.
- Accepting orders in electronic formats and servicing them without undue delay improves the turnaround time, enabling staff to handle more requests in a given time, without the need to physically move from one counter to another.
- QSRs can handle table reservations in advance and plan for necessary seating arrangements for special get-togethers.
- These measures serve to increase sales and earn the goodwill of satisfied customers, getting their loyalty in the process.
Tracking and Stocking Inventory
- Inventory overheads often prove quite expensive, especially for small businesses dealing with perishable goods.
- An iPad POS system helps businesses automatically update inventory stocks each time a sale is recorded, and even send out alert messages when a reorder is due.
- Based on customer preferences and actual sales, businesses can order just the right amount of stock needed to meet the demand, doing away with costs associated with buying extra goods, paying for their storage space, and accounting for loss in case of perishables
- iPad POS systems allow businesses to accept card payments, with customers being directly able to sign on the device. Wireless connectivity to printers and scanners make handling payments quite fast and secure, without the customer having to wait to clear payments.
- Customer relations are an important, yet not a tangible aspect of sales and ROI figures. Satisfied customers not only remain loyal to a small business, but also help spread the word when it comes to word-of-mouth marketing or social networks. Recording customer information, maintaining its confidentiality, tracking their buying patterns and preferences and, rewarding loyalty are just few aspects of customer relations that directly reflect on the sales and ROI.
iPad Software Systems with their multitude of features help boost returns of small businesses.