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Improving the Order Management Process


Online shopping and intense competition have made order management a critical success factor. Today's businesses tasked with order fulfillment, distribution, or manufacturing need a fast, efficient means of processing orders to compete. After all, consumers expect their orders to arrive faster than ever. Warehouse personnel need to be able to pick, pack, and ship orders in the most efficient manner possible. At the same time, inventory must be updated, ideally in real time. Improving the work order management process can automate inventory management, improve productivity, lower costs, and result in a better customer experience.

What areas should be improved? Here are four areas to focus on:

  • Work order automation - Using a work order automation system can reduce human error as well as ensure that necessary actions are taken at the appropriate time. For example, when inventory levels reach a predefined point, the system can automatically reorder products that are nearly out of stock. By automating this process, you no longer need to rely on an employee remembering to place an order -- or even realizing that the item is running low in the first place.
  • Alerts and communication - What happens if an order is placed but your warehouse team is unaware of it? A single delay due to miscommunication at this point could be costly. After all, if the order is not picked, packed, and shipped in a timely manner, it may not make it to the customer on time. Work order management software can ensure that your warehouse team is promptly alerted to a new order as soon as the order is placed. In addition, your system can be configured to automatically notify the customer that the order is on its way as well as send a tracking number from the carrier so that the customer can follow its progress once the package leaves your facility.
  • Centralized management - Your order management solution should be capable of handling orders regardless of how or where they originated. By managing orders from websites, online storefronts, stores, and other channels via a single interface, your fulfillment process and the customer experience will be consistent and efficient. Ideally, your order management system will have access to all relevant information including customer and order information.
  • Inventory management - Your order management software should integrate with your inventory management system so that inventory is updated in real-time and reorders are placed automatically. This can prevent costly put preventable issues such as missed sales or customer refunds due to out-of-stock items.

Dolphin automates sales orders into SAP applications, allowing for improvements across the order management process. By making order management visible, trackable, and reportable, productivity and customer satisfaction levels go up while costs go down.


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