I Am Starting A New Blog

It's for excellence in customer service. I love when individuals do wonderful things for each other, but this one is strictly for commercial entities. I want it to be very clear that being kind and thoughtful works even when there is money involved. Here are the first two stories:

My mother and I stopped at Bob Evens for breakfast on the way to the airport recently. My breakfast came with - surprise, surprise - a biscuit, toast, whatever. I can't eat any of those things. The server said, "Well, how about something else? Like a fruit cup?" Now, a fruit cup is not an ever trade for a biscuit. But this guy just felt bad that I couldn't get the entire breakfast I had ordered and he wanted me to be happy.

Then, at the Southwest counter at BWI, the agent, Jeneer, told me my bag was 5lbs. over the limit, so I'd have to either take some items out or pay another $50. Bummer, but their policies are clearly spelled out on their web site. I couldn't take anything out because I had no place to put it. (Unlike the character in Up In The Air, I was not about to throw out half my stuff.) I said oh, well, when I got where I was going, I'd buy buy another small bag, but I couldn't do it right then because the airport stores are on the other side of baggage check. Jeneer thought a minute and said wait a sec, the airline did have a bag they could sell me for $25. Sold. And it's not a throw-away bag, either. It may not be worth $25 on the open market, but it was not a rip-off.

Right now, the blog is just part of this blog. So, I want stories from you. Send me your tales of excellent customer service. A free press release for everyone who sends me a really good one. You have to name names, though. I want these people to get credit.