It's for excellence in customer service. I love when individuals do wonderful things for each other, but this one is strictly for commercial entities. I want it to be very clear that being kind and thoughtful works even when there is money involved. Here are the first two stories:
Then, at the Southwest counter at BWI, the agent, Jeneer, told me my bag was 5lbs. over the limit, so I'd have to either take some items out or pay another $50. Bummer, but their policies are clearly spelled out on their web site. I couldn't take anything out because I had no place to put it. (Unlike the character in Up In The Air, I was not about to throw out half my stuff.) I said oh, well, when I got where I was going, I'd buy buy another small bag, but I couldn't do it right then because the airport stores are on the other side of baggage check. Jeneer thought a minute and said wait a sec, the airline did have a bag they could sell me for $25. Sold. And it's not a throw-away bag, either. It may not be worth $25 on the open market, but it was not a rip-off.
Right now, the blog is just part of this blog. So, I want stories from you. Send me your tales of excellent customer service. A free press release for everyone who sends me a really good one. You have to name names, though. I want these people to get credit.