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I accepted a return... but it wasn't returned in the same condition I sent it!

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Dear eBay Queen:

I just received this return from a buyer who says the shirt isn't as described. I opened the package and there are four cuts in the bosom that I am positive were not there when I sent it, (she never said through the automated return what the problem was.). It looks like she cut the shirt opening the package. Do you have any advice on how to proceed? I think the sale was $10, so it isn't the money. It's more that there's an open case against me for something I didn't do. Plus, I don't need this chick hitting my feedback for her mistake.

I talked to my friend, and she ships her items “bag in bag”. I’m not sure that bags are much safer. I recently received a box of vintage dresses recently from an eBay seller. The dresses had been stuffed in the box pretty tight with no protection. My husband didn't know what was in the box and opened it with a pocket knife like he does all boxes. He cut one of the dresses (my favorite) I told the seller but didn't ask her for anything and she didn't offer. Because of this, I send things in bags… Not to say they can’t cut through it, because common sense is not always the cake of the day, but it can’t hurt.


Dear Deena

In this situation, I would send an email to your buyer, letting them know how the item arrived. I would wait for their response, and then contact eBay to report the buyer for abusing returns (eBay may reimburse you the refund)

Strange eBay item of the week: eBay item: 151171109336. Occasionally, I’ll come across a few replacement bulbs in boxes of vintage Christmas ornaments and décor, but I've never seen a complete bubble light tree until now. Check out this Christmas Tree with 24 C 6 Bubble Lights Noma SOLD: $765.08.



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