Hyatt Regency San Francisco continues its commitment to providing exceptional service to its guests through the expanded offerings of “Hyatt Has It,” an initiative developed by Hyatt as a result of an extensive customer outreach campaign inspired by insights from female guests.
The corporate-solicited input was compiled from customer request communication cards whereby guests provided their feedback on how hotels can better service the most well-traveled and discriminating customers, both male and female.
On the top of the list of suggestions…frequently forgotten items (think toothpaste and razors) and requests for healthy menu offerings (like smaller portions and gluten free items). Hyatt Regency San Francisco is responding by providing guest amenities and services that are tailored to travelers’ individual preferences.
The enhancements are based on suggestions from travelers collected as part of the most extensive guest listening exercise in Hyatt’s history. The launch of these new amenities and services marks the first milestone in Hyatt’s evolution of hospitality, which includes changing the conversation with hotel guests, unleashing a spirit of innovation and perfecting new concepts through rigorous research and in-hotel assessments.
“The accommodations we are now implementing for each individual traveler represent the efforts we are making to re-think how we do business at Hyatt Regency San Francisco,” comments General Manager David Lewin. He continues, “We understand that we must break free from the ‘one size fits all’ mentality and have a real understanding and response to what our guests need and want while on the road.”
Listening to Our Female Travelers
Hyatt began its efforts to evolve the guest experience with an intensive 18-month effort that included more than 40 facilitated group discussions around the world. Because women are such a critical segment of the traveling population, Hyatt focused its efforts on creating solutions to the issues that many women face on the road. While each feature was driven by insights from female travelers, Hyatt believes all guests can benefit from these new enhancements, including the following:
• Assurances that guest rooms have been cleaned and an ongoing dialogue with the hotel to provide feedback. Guests will now find communications cards that allow housekeepers to provide personal confirmation of a thoroughly cleaned room and open the door to two-way communication, encouraging guests to share additional needs during their stay.
• An easy way to obtain items forgotten at home without breaking stride. All business travelers forget things. Women, however, are often much more reluctant than men to seek assistance when they do, which can make something simple such as leaving a cell phone charger at home much more disruptive for female travelers. “Hyatt Has It,” is a service that will offer all guests essentials such as a phone charger, curling iron, steamer, yoga mat, makeup remover wipes, and razor to keep, borrow or buy.
• To maintain their health and well-being on the road. All guests will now find new menu offerings that include fresh juices and smoothies, balanced portions and “create your own” options, all of which are grounded in Hyatt’s industry-leading food and beverage philosophy, Food. Thoughtfully Sourced. Carefully Served.
• Bath products that are of high quality. Hyatt Regency San Francisco now offers all guests upgraded, high-quality bath amenities from KenetMD Skin Care, Le Labo, June Jacobs, and Aromapothecary across its portfolio of brands.
For more information on new amenities and services at Hyatt Regency San Francisco, and to learn more about Hyatt’s new guest listening approach, visit www.hyatt.com/experience. For reservations and additional information, visit www.sanfranciscoregency.hyatt.com or call (800) 233-1234.
About Hyatt Regency San Francisco
Situated on the Embarcadero Waterfront, across from the iconic Ferry Building Marketplace, with ferries to Sausalito, Tiburon and Alameda, Hyatt Regency San Francisco is the city’s most accessible hotel. The hotel is at the beginning of the California Street Cable Car line and is also in close proximity to the Embarcadero Center’s shops and restaurants, Financial District, Downtown, Chinatown, North Beach, Union Square, South of Market, AT&T Park (home of the SF Giants) and Embarcadero’s waterfront walking and jogging trail. As the city’s largest luxury waterfront hotel, Hyatt Regency San Francisco boasts 802 rooms and suites. Guest services and amenities include the Hyatt Has It initiative as well Wi-Fi service throughout the hotel, 24-hour automated business center and newly constructed 24-hour StayFit @ Hyatt Fitness Center. Situated in the soaring atrium lobby of the hotel, amidst magnificent artwork and trellises that create a serene and relaxing environment, Eclipse Café serves breakfast, lunch and dinner featuring classic interpretations of local cuisine.