So the question has been asked by an online bike industry magazine, "How would you rate your bike shop?"
Two big questions, #1) what is the shopping experience like?
#2) From the customer perspective, what is the store like?
The National Bicycle Dealers Association is launching a new program, America’s Best Bike Shops, to define the attributes of a great bike shop, and measure the performance of stores against that standard. Ultimately, the designation of being one of America’s Best Bike Shops should help consumers differentiate between the professionals dedicated to serving customers, and weak businesses that too often disappoint.
Some of the criteria:
* Customer support: What does the shop do to provide exceptional customer service, to encourage returning customers, and to motivate customers to tell their friends about the store?
* Knowledgeable staff: What does the store do to ensure that team members are experts, and keep up to date on the latest technology?
* Community involvement: How does the store make an impact on the community? Examples are charity participation, public education campaigns such as safety training for schools, local bike rides and events, racing team, races, bike rodeos, bike rentals, maps of trails, membership in local retailer associations, etc.
* Local advocacy: What is the store’s local bicycle advocacy involvement in promoting bicycling, trail conservancy, Safe Routes to School, Bicycle Friendly Communities, local cycling associations, etc.?
If you have the time, or have visited a local bike shop, please share your experience.