Making an appointment at a spa or hair salon is not very difficult, but there are a few things to remember before booking an appointment that will ensure that your next salon visit goes smoothly, without any unpleasant surprises. Salons may give the appearance of being calm, serene and peaceful, but behind the scenes a hair salon is a bustling and sometimes chaotic environment. The busiest area in most salons is the front desk, where receptionists and spa coordinators scramble to answer phones, emails, and assist customers.
These following tips will help prevent chaos and confusion and will guarantee a pleasant experience for yourself, as well as for the salon staff.
1. Familiarize yourself with the service menu before booking an appointment. Whether it's a brochure or a website, nearly every salon has a service menu available for the public. Knowing the services available and the prices of these services ahead of time will make life easier for the front desk staff. You'd be amazed how many times each day people call a salon and ask, "How much do you charge for a haircut?"
2. Be sure to leave a phone number. Because the salon is often an unpredictable and hectic place, it may be necessary to move or re-schedule a standing appointment due to an unforeseen inconvenience. If one of your appointments needs to be moved for reasons beyond a salon's control and you don't leave a phone number where you can be reached, you might be out of luck when you show up at the salon.
3. Don't ask a thousand questions. Some salons receive hundreds of phone calls a day, and when you needle the receptionist with dozens of questions about a service, you are tying up the phone lines and inconveniencing others who may be trying to call. Chances are, many of your questions can be answered by reading the salon's policies and service menu or by visiting their website, Facebook, or Yelp pages. Take the initiative and do your homework before you decide to call for an appointment.
4. Don't expect to speak to your stylist directly. In busy salons, it is virtually impossible for a stylist to take a phone call in the middle of providing a service to another customer. If it is urgent, leave a message with the front desk and the stylist will return your call whenever he or she can. After all, how would you feel if the stylist abandoned you in the middle of a haircut or color in order to talk on the phone?
5. Ask the salon to confirm your appointment. If you book your appointment several weeks in advance, there's a possibility that you may forget your upcoming appointment. Salons take missed appointments very seriously and may impose a no-show fee if you fail to show up without giving notice. Salons will gladly call you a day or two before your appointment to confirm that you will be keeping your appointment. While many salons include this courtesy as a regular business policy (some even offer text message or email appointment reminders), many other salons do not, so don't take appointment reminders for granted.
Following these rules ensure that everyone is happy; your stylist, salon staff and most importantly, yourself.