- Do I seek out and listen to different points of view?
- Do I make myself available to people at all levels of the organization?
- Do I actively manage how I am authentic?
- Do I encourage people to share information?
- Do I publicly admit when I am wrong?
- Do I update people regularly?
- Do I take the time to explain how decisions are being made?
Li, the author of the best-seller book, Groundswell, explains in her book, Open Leadership, what it means to be an open leader and why having those skills and behaviors are vital for effectively communicating with customers and employees in today’s social media landscape.
Some of Li's most compelling statements in her book, include:
• “Open leadership is about how leaders must let go to gain more.”
• “The more power you give away, the more power you ultimately have.”
• “Being open requires more — not less — rigor and effort than being in control.”
• “You need to seek out opportunities to be humbled each and every day — to be touched as much by the people who complain as by those who say ‘thank you.’”
Read more about Brian Solis, who interviews Charlene Li in this article's accompanying video.