When it comes to service quality in Atlanta, one factor that often impacts the service from a business is how that company treats its customer service employees. For example, companies that pay employees well and offer them benefits, such as Publix, Trader Joe’s and Costco, tend to score high on the customer service scale fairly consistently. Companies that don’t offer the same type of package may not reap the benefit of stellar service from their staff. So how much can customer service reps expect to make in the Atlanta area?
Customer Service Average Salaries
According to Glass Door, the average salary for a customer service manager in the city of Atlanta is $44,200. This figure varies considerably from individual to individual, based on years of experience, specific location and the company. This figure also does not factor in possible benefits includes with that salary, such as retirement savings or health insurance coverage. Those factors may make a significant difference in the overall salary of customer service managers in the Atlanta area.
The U.S. Bureau of Labor Statistics states that in May, 2011, customer service representatives in Georgia averaged $16.06 per hour, or an annual salary of $33,410. This figure was for employees at the staff level, not managers. That average comes in relatively high compared to other states in the south, including Florida and Texas. However, states on the East and West Coasts, such as California and New York, tended to pay their service reps a slightly higher annual salary at $38,740 and $36,270, respectively.
Best Paying Industries
The type of industry a customer service rep works for also has a profound impact on the salary that employee can expect to receive. The Bureau of Labor Statistics lists some of the highest paying industries for customer service as oil and gas, pharmaceutical, aerospace and technology. Since these industries often requires specialized knowledge and training before service reps can gain employment, the higher average salaries make sense.
There are other industries that pay customer service reps relatively well and have plenty of job positions to go around. Those businesses include telecommunications, cable and subscription programming and insurance. In addition to a higher average salary, these businesses also boast the largest concentration of customer service representatives. However, some specialized training may still be required to work for companies in these industries.
These figures do not note the number of customer service representatives receiving benefits with their employment. For those looking for customer service positions, this should be a significant factor in your job hunt. Companies like Publix and Costco offer benefits to even part-time employees, while UPS is known for hiring union workers with higher wages and benefits to boot.
The state of Georgia offers a high concentration of customer service jobs overall, with around 24 of every 1,000 positions filled by customer service representatives. The state also offers one of the highest average annual salaries for employees working in the customer service industry. With many businesses hiring customer service reps in the state, this is a good location for customer service professionals overall.