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How engaged are your employees?

Sales consultant works with car shopper in Schaumburg, Illinois
Sales consultant works with car shopper in Schaumburg, Illinois
Photo by Tim Boyle/Getty Images

Employee engagement is still not trending up, regardless of businesses offering perks. 70% of America's employees are either not engaged or are actively disengaged.

If employees are not engaged, how can businesses meet goals and expectations that are essential to improving performance and the customer experience?

Forbes provides recent Gallup statistics on employee engagement:

  • 30% of employees engaged, 52% disengaged.
  • 18% actively disengaged.
  • 70% of American workers are ‘not engaged’ or ‘actively disengaged’ and are emotionally disconnected from their workplaces and less likely to be productive.
  • Actively disengaged employees cost the U.S. between $450 billion to $550 billion each year in lost productivity.
  • Disengaged employees negatively influence their coworkers, miss workdays, and drive customers away.

Here are two insightful keys for Leaders, in terms of developing engagement, from The Ivey Business Journal:

  1. Clarity-Leaders must communicate a clear vision. People want to understand the vision that senior leadership has for the organization, and the goals that leaders or departmental heads have for the division, unit, or team. Success in life and organizations is, to a great extent, determined by how clear individuals are about their goals and what they really want to achieve. In sum, employees need to understand what the organization’s goals are, why they are important, and how the goals can best be attained. Clarity about what the organization stands for, what it wants to achieve, and how people can contribute to the organization’s success is not always evident.
  2. Convey-Leaders clarify their expectations about employees and provide feedback on their functioning in the organization. Good leaders establish processes and procedures that help people master important tasks and facilitate goal achievement.